Technology & Services
Comprehensive technical support and after-sales service to safeguard your business.
Service Policy
Warranty Policy
Full Unit Warranty
Full-unit warranty for 1 years; free repair or replacement for non-human-caused damage during the warranty period.
Core Components
Core components come with a 2-year warranty, including the print head and mainboard.
Global Warranty
Global warranty service: overseas customers receive the same warranty coverage.
Fast Response
We respond within 8 business hours for standard inquiries and within 4 hours for urgent issues.
Return & Exchange Policy
- Returns or exchanges available within 7 days of delivery (item must be unused and in original condition to resell).
- Free replacement within 30 days for quality issues. We cover shipping costs.
- Custom products (ODM/OEM) are not eligible for no-reason returns or exchanges.
- Contact customer support before initiating returns or exchanges to obtain an authorization code.
Paid Repair Service
- Paid repair services available after the warranty period; fees assessed based on the specific issue.
- Use genuine parts and enjoy 3 months of warranty after repair.
- Repair time: 3-7 business days. Complex issues subject to separate discussion.
- Supports mail-in repair and on-site service (in select cities)
Technical Support Services
We offer comprehensive technical support services, including remote guidance, on-site debugging, and training. Our team of senior engineers brings extensive industry experience to deliver rapid responses and effective solutions for any technical challenges.
Remote Technical SupportOn-site installation and commissioningOperation TrainingAPI/SDK Integration Support